Last updated on 24 Feb 2022

THE TERMS OF SERVICE, PRIVACY POLICY, SHIPPING POLICY AND CANCELLATIONS AND REFUND POLICY ON OUR WEBSITE (COLLECTIVELY “Konkan Greens Policies”) SHALL BE READ CONCURRENTLY. BY USING OUR WEBSITE AND/OR ORDERING PRODUCTS FROM THIS WEBSITE, YOU HEREBY ACKNOWLEDGE THAT YOU’VE FULLY READ AND AGREE TO THE KG POLICIES.

Ville Valley Holiday Resorts Private Limited (hereinafter “Konkan Greens”) values you as our customer and recognizes that privacy is important to you. Konkan Greens is committed to ensuring that your privacy is protected. This Privacy Policy explains how we collect, use, and disclose data when you use our website and associated services, your rights in determining what we do with the information that we collect or hold about you and tells you how to contact us.

Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this Privacy Policy.

We may update this Privacy Policy in response to changing laws or technical or business developments. You should check this page from time to time to ensure that you are happy with any changes. You can see when this Privacy Policy was last updated by checking the “last updated” date displayed at the top of this Privacy Policy.

What we collect

 We may collect the following information:

  • Name, username, email address, telephone number, and home, business, and billing addresses (including street and postal code)
  • contact information including email address
  • Any shipping and delivery addresses that you provide to us
  • demographic information such as postcode, preferences, and interests
  • other information relevant to customer surveys and/or offers
  • Government issued Identification if required for purchase or identity verification, such as passport, PAN, driver’s license, etc.
  • Payment information such as payment card number, expiration date, billing address, and financial account number
  • Birth date and gender
  • Geolocation
  • Social media account ID and other publicly available information
  • Communications with us (such as recordings of calls with customer service representatives for quality assurance and training purposes)
  • Searches you conduct, transactions, and other interactions with you on our online services and Apps
  • Your usage of our platform and services including but not limited to your browsing patterns, your selection patterns, preferences, and other shopping characteristics.
  • Other communications that occur through our website
  • The searches and transactions conducted through the platform
  • Any other information that you may willingly transfer over to us.

When you install any of our platform, we automatically collect the following types of information from your device:

  • IP address
  • Device type
  • Unique device identification numbers
  • Internet browser-type (such as Firefox, Safari, Chrome, and Internet Explorer)
  • Internet Service Provider
  • Operating System
  • Mobile carrier
  • How your device has interacted with our online services, including the pages accessed, links clicked, trips viewed, and features used, along with associated dates and times
  • Details of any referring website or exit pages, as well as general geographic location (such as at the country or city-level)

When you create an account on one of our sites, sign up to receive offers or information, or make a purchase or enquiry using our website, you give us your personal information. We may also collect such information through automated technology such as cookies placed on your browser, with your consent where applicable, when you visit our sites or download and use our website or associated services. We may also receive information from our affiliated or related companies, as well as business partners and other third parties, which help us improve our platform and associated tools and services, update and maintain accurate records, potentially detect, and investigate fraud, and more effectively market our services.

What we do with the information we gather

We require this information to understand your needs and preferences and provide you with a better service, and in particular for the following reasons:

  • Create, maintain, and update user accounts on our platform and authenticate you as a user
  • Internal record keeping
  • Enable and facilitate acceptance and processing of payments, coupons, and other transactions
  • Administer loyalty and rewards programs (if applicable)
  • Collect and enable purchase-related reviews
  • Operate our business using lawful business purposes and as permitted by law
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided
  • Create aggregated or otherwise anonymized or deidentified data, which we may use and disclose without restriction where permissible
  • We may use the information to customize the website according to your interests and provide you with relevant information, products, and services.

Communications with you

From time to time, we may also use your information to contact you for market research and other purposes detailed below. We may contact you by email, phone, fax, or mail (Mode chosen by you).

  • Respond to your questions, requests for information, and process information choices
  • Enable communication between you, suppliers, and service providers (e.g., logistic providers)
  • Contact you (such as by text message, email, phone calls, mail, push notifications, or messages on other communication platforms) to provide information pertaining to your account or purchase
  • confirmations and updates, for marketing purposes, or for other purposes as described in this Privacy Statement
  • Market our products and services, optimize such marketing to be more relevant to you, and measure and analyse the effectiveness of our marketing and promotions
  • Administer promotions like contests and similar giveaways

Security of data collected from you

We want you to feel confident about using our platform and all associated tools and services, and we are committed to taking appropriate steps to protect the information we collect. While no company can guarantee absolute security, we do take reasonable steps to implement appropriate physical, technical, and organizational measures to protect the personal information that we collect and process. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. Our shopping platform as well as our productivity and storage platforms are ISO 27001 compliant.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes, and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this Privacy Policy. You should exercise caution and look at the Privacy Policy applicable to the website in question.

Sharing of Personal Information

  • Related Companies. We may share your personal information with our related companies in order to and in connection with the delivery of services to you and the operation of our business.
  • Legal rights and obligations. We may disclose your personal information to enforce our policies, or where we are permitted (or believe in good faith that we are required) to do so by applicable law, such as in response to a request by a law enforcement or governmental authority, in connection with actual or proposed litigation, or to protect and defend our property, people and other rights or interests. We may also share your personal information pursuant to a subpoena or other legal request, or as necessary to remit certain taxes in the course of processing payments as required by law, legal processes or statutory requirements.
  • Corporate transactions. We may share your personal information in connection with a corporate transaction, such as a divestiture, merger, consolidation, assignments or asset sale, or in the unlikely event of bankruptcy. In the case of any acquisition, we will inform the buyer it must use your personal information only for the purposes disclosed in this Privacy Policy.
  • Third-party service providers. We share personal information with third parties in connection with the delivery of services to you and the operation of our business (for example, to provide credit card processing, customer service, business analytics, shipment and delivery services, and fraud prevention and compliance services, and to serve you with advertising tailored to your interests). The policies of these third-party service providers are beyond the scope of administration of Konkan Greens. Nonetheless, these third-party service providers are recommended to protect personal information we share with them and should not use any directly identifying personal information other than to provide services we contracted them for. They are not allowed to use the personal information we share for purposes of their own direct marketing (unless you have separately consented with the third-party under the terms provided by the third-party).
  • Other Third-Parties. When you access certain features like Facebook’s “Like” button or a single sign-on that allows you to login with your social media credentials to our online services, you will share information with the third-party, like a social media company, such as the fact that you have visited or interacted with us.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at support@konkangreens.com . Alternatively, you can opt out of marketing by clicking the “unsubscribe” link in the emails, in your account as applicable.

We will not sell, distribute, or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held about you, please write to support@konkangreens.com .

If you believe that any information, we are holding about you is incorrect or incomplete, please write to us by email as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

Data Retention

We will retain your personal information in accordance with all applicable laws, for as long as it may be relevant to fulfil the purposes set forth in this Privacy Policy, unless a longer retention period is required or permitted by law. We will deidentify, aggregate, or otherwise anonymize your personal information if we intend to use it for analytical purposes or trend analysis over longer periods of time.

The criteria we use to determine our retention periods include:

  • The duration of our relationship with you, including any open accounts you may have with us, or recent purchases or other transactions you have made on our platform
  • Whether we have a legal obligation related to your personal information, such as laws requiring us to keep records of your transactions with us
  • Whether there are any current and relevant legal obligations affecting how long we will keep your personal information, including contractual obligations, litigation holds, statutes of limitations, and regulatory investigations.