Frequently Asked Questions
Using your code is as easy as 1-2-3!
Place all the items in your shopping cart and proceed to checkout. Under Your Payment Information, find the box labeled “Redeem Gift Cards and Coupons”. Enter your code in the box and click “Apply”.
Email us at support@konkangreens.com and one of our customer service representatives will assist in updating your email address.
konkangreens.com is very sorry that the item that you need is out of stock. Underneath the selection dropdown menu, there is a link that says, “Notify us”. We will ensure to update the stock so that you can proceed with purchase.
We will provide you plant manual with your every order of plant.
Three Quick and Easy Solutions – We’re Here to Help You!
Call the Konkan Greens Customer Team (KGCT): KGCT is here for you 8 hours a day – 365 days a year.
CALL US: – Call us at +91 9359108924 and one of our customer service representatives will take care of your request over the phone.
Email the KGCT: KGCT looks forward to helping you with your inquiry. We respond to email messages in the order that they are received, and we will respond to your email as quickly as possible. Email support@konkangreens.com to send our Customer Loyalty Team an email.
Connect With Live Help: Ask your question right now with a member of the Konkan Green Customer Loyalty Team. Go Ahead – Start a Conversation with Now by visiting our Contact Page.
Yes, you can refer our blogs section by visiting our Blogs Page. If you have any query, you post it and we will try to resolve it.
Please refer our Konkan Green Shipping and Return Policy.
For more information on our exchange process, please see the Konkan Green Shipping and Return Policy.
For the vast majority of returns, it takes about 5-10 Business Days for us to get your package at the fulfillment center, inspect your return, process it into inventory, and complete your refund. If the refund is being issued to a credit card, depending on your credit card company, it may take an additional 2-10 Business Days after your credit is applied for it to post to your account.
Konkangreens.com currently accepts Visa, MasterCard, Discover, and American Express for all orders, But we can only ship to an address within the Pune City and District in Maharashtra, India. Please note that the credit card must be issued and contain a logo from either Visa, Mastercard, Discover, or American Express. On the checkout page, there will be a billing and shipping section. Please do the following:
For the billing information
Enter your street address on Address Line 1. Enter your City, County or Province, and Postal Code on Address Line 2. Enter your Country for the city. 3. Enter your contact details such as Mobile Number & Email Id.
For the shipping information
Please enter the correct information in the appropriate field. Enter your street address on Address Line 1. Enter your City, County or Province, and Postal Code on Address Line 2. Enter your Country for the city. 3. Enter your contact details such as Mobile Number & Email Id.
Orders placed with the use of an International Credit Card may take up to 72 hours to finalize prior to shipping. We apologize for any inconvenience this may cause.
Yes. Tax slabs are different, and it is different product by product. We are following Indian government tax laws.
A cookie is a small amount of data that is sent to your browser from a web site and is stored on your computer’s hard drive. If your browser’s preferences allow it (most browsers are installed with cookies enabled), each web site can send its own cookie to your browser. To protect your privacy, cookies do not store personal information but instead use anonymous unique identifiers. Each web site can only access the cookie they have sent to your hard drive, not the cookies sent by other web sites.
You need to enable cookies on your browser to enjoy all the shopping features on konkangreens.com. Cookies need to be enabled on your browser so you can add products to your shopping cart and to access your account information. If you share your computer with others and you do not want them to have access to your account information, be sure to log out before leaving your computer unattended. You can log out by clicking on the Logout link at the top of the page.
For more information about how we use cookies, See Our Privacy Policy.
If you received correspondence regarding an order you didn’t place, it likely wasn’t from konkangreens.com. Don’t share any personal information, click any links in the email, or respond to the email, and delete it immediately.
This type of email is known as a phishing campaign. A phishing campaign is an email scam designed to steal personal information from victims. Cybercriminals use phishing, the fraudulent attempt to obtain sensitive information such as credit card details and login credentials, by disguising themselves as a trustworthy organization or reputable person in an email communication.
If you are a konkangreens.com customer, you can go to your Konkan Green Account and view Your Order History to see if there is an order that matches the details in the correspondence. If you are not a konkangreens.com customer, feel free to contact us to verify whether the email is associated with an actual order.
If you believe you received a phishing email or responded to what may be a phishing email, Konkan Green recommends you update your online passwords, including the password to your konkangreens.com Account, and report the email to the Federal Trade Commission (FTC). Visit the FTC website here to report the email and find more information on how to identify and prevent phishing attacks.