Last updated on 24 Feb 2022

THE TERMS OF SERVICE, PRIVACY POLICY, SHIPPING POLICY AND CANCELLATIONS AND REFUND POLICY ON OUR WEBSITE (COLLECTIVELY “KG POLICIES”) SHALL BE READ CONCURRENTLY. BY USING OUR WEBSITE AND/OR ORDERING PRODUCTS FROM THIS WEBSITE, YOU HEREBY ACKNOWLEDGE THAT YOU’VE FULLY READ AND AGREE TO THE KG POLICIES.

Shipping & Delivery Policy (Products)

For domestic buyers, orders are shipped through registered domestic courier companies, speed post or by local transport options. At present we do not ship Konkan Greens products out of India.

Orders are shipped within 7 working days subject to domestic courier companies and post office norms. A change in shipping date may be required if products are unavailable or if we find product quality issues. Our customer service will be in touch with you to fix another delivery date to your convenience.

Our current standard shipping service will leave the delivery at your door in case you are not at home. If you would like us to make alternative arrangements, you would need to contact the courier service directly, and the terms and conditions would be handled by our courier service provider.

Konkan Greens is not liable for any damages arising directly or indirectly from any delay in delivery by the courier company and/or postal authorities and only guarantees to hand over the consignment to the courier company and/or postal authorities within 7 working days from the date of the order and payment or as per the delivery date agreed at the time of order confirmation.

Konkan Greens is not liable for any damages arising directly or indirectly from any of the following circumstances:

  • The recipient was not present at the address given within the hours during which delivery was requested.
  • Incorrect address was provided.
  • Recipient was not a occupant at the given address
  • There was no valid contact number provided (or the courier company and/or postal authorities) to attempt to contact the recipient to make delivery.

Delivery of all orders will be to the Shipping address you have provided us. Konkan Greens is not responsible for any damage to the order while in transit to the delivery address designated to the buyer.

Payments

Konkan Green uses Razorpay and/or other online payment processing platforms for fast, easy, efficient and secure payments. We accept the majority of cashless payment options.

Shipping & Delivery Policy (Services)

Delivery of our services will be confirmed on your mail ID as specified during registration. For any issues in utilizing our services, you may contact our Customer Service team support@konkangreens.com.

Your shipping and delivery charges are computed at the time of confirmation of your order and are dependent on a variety of factors. These include the quantity, and type of products you choose, your chosen delivery address, the size of packaging, the days during which you have chosen to purchase, among others.

We currently only ship products within India. Our purchase processing system will consolidate all the purchases into a single order and offer you shipping rates on the basis of the complete order. In case you have multiple destinations for your order, your shipping rates will be computed individually for each destination.

Disclaimer

At the moment as we start our journey at KonkanGreens, we are only servicing the Pune Metro area. As we grow, we will add more metropolitan areas to this list. Please check this page frequently to see if your city has been added to this list. We will strive to make our beautiful products available throughout India as soon as possible.  

We may update this Shipping Policy in response to changing laws or technical or business developments. You should check this page from time to time to ensure that you are happy with any changes. You can see when this Shipping Policy was last updated by checking the “last updated” date displayed at the top of this Shipping Policy. Should you have any constructive suggestions that we may use to improve our service level to you, please feel free to reach out to us.